At ZZapkart, we prioritize customer satisfaction by offering a transparent and hassle-free replacement policy. If you receive a damaged, defective, or incorrect product, we are here to assist you with a seamless replacement process. No returns are entertained only replacements are allowed
Eligibility for Replacement
Products are eligible for replacement if they are damaged, defective, or incorrect upon delivery.
Replacement requests must be initiated within [7 days] of receiving the product.
The product must be unused, in its original packaging, with all tags and invoices intact.
Replacement Process
Initiate a Request:
Visit our website/app or contact our customer support team at [support@zzapkart.com].
Provide the order ID, product details, and a description of the issue.
Verification:
Our team may request images or videos of the product for verification.
Approval & Pickup:
Upon approval, we will arrange a pickup of the product from your location.
Delivery of Replacement:
The replacement product will be delivered within [4 to 5 business days] after pickup and verification.
Non-Eligible Products
Items damaged due to misuse, neglect, or improper handling.
Products without original packaging or tags.
Important Notes
Replacements are subject to product availability.
In case a replacement is not possible, we may offer a refund or store credit.
The decision of [ZZapkart] regarding eligibility and resolution shall be final.
For any assistance, please contact our support team at [support@zzapkart.com]. We appreciate your trust in us and are committed to providing you with an exceptional shopping experience.
Shipping Policy
Orders for users are shipped through registered domestic courier companies and/or Speed Post only. Orders are shipped and delivered within 5 days from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation, subject to courier company/post office norms.
The Platform Owner shall not be liable for any delay in delivery by the courier company or postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery confirmation for our services will be sent to your registered email ID as specified during registration.
Any shipping cost(s) levied by the seller or the Platform Owner (as applicable) are not refundable.
REFUND POLICY
1) All the refund once approved will be credited to the original payment mode within 5-7 business days. 2) Also the time taken to credit the amount back to the store credit is of 15 business days and the concerned customer can make use of it within 3months from the date of credited.
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