Replacement Policy

At ZZapkart, we prioritize customer satisfaction by offering a transparent and hassle-free replacement policy. If you receive a damaged, defective, or incorrect product, we are here to assist you with a seamless replacement process.

Eligibility for Replacement

• Products are eligible for replacement if they are damaged, defective, or incorrect upon delivery.
• Replacement requests must be initiated within [7 days] of receiving the product.
• The product must be unused, in its original packaging, with all tags, accessories, and invoices intact.

Replacement Process

1. Initiate a Request:
   • Visit our website/app or contact our customer support team at [support@zzapkart.com].
   • Provide the order ID, product details, and a description of the issue.
2. Verification:
   • Our team may request images or videos of the product for verification.
3. Approval & Pickup:
   • Upon approval, we will arrange a pickup of the product from your location.
4. Dispatch of Replacement:
   • The replacement product will be dispatched within [4 to 5 business days] after pickup and verification.

Non-Eligible Products

• Items damaged due to misuse, neglect, or improper handling.
• Products without original packaging, tags, or accessories.
• Items categorized as non-returnable (e.g., perishable goods, personalized items, or clearance sales).

Important Notes

• Replacements are subject to product availability.
• In case a replacement is not possible, we may offer a refund or store credit.
• The decision of [ZZapkart] regarding eligibility and resolution shall be final.

For any assistance, please contact our support team at [support@zzapkart.com]. We appreciate your trust in us and are committed to providing you with an exceptional shopping experience.